Refund policy
At Fiovani, we want you to love your purchase. If something isn’t right, we’re here to help.
Return Window
We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
Eligibility for Returns
To be eligible for a return:
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The item must be in the same condition as received
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Unworn, unused, and free from damage
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With original tags attached (for shoes)
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In the original packaging
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Proof of purchase (receipt or order confirmation) is required
How to Start a Return
To request a return, please contact us at:
Email: support@fiovani.com
Once your return is approved, we’ll provide instructions on how and where to send your item.
⚠️ Items sent back without first requesting a return will not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
The following items are not eligible for return:
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Items designed for single or hygiene-sensitive use, such as screen protectors
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Sale or clearance items
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Gift cards
If you’re unsure whether your item qualifies, please contact us before initiating a return.
Exchanges
We do not offer direct exchanges.
The fastest way to get the item you want is to:
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Return your original item (once approved), and
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Place a new order separately.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason and without justification.
Returned items must:
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Be unused and unworn
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Have tags attached
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Be in original packaging
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Include proof of purchase
Refunds
Once we receive and inspect your return, we’ll notify you of the approval status.
If approved:
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Refunds are issued to your original payment method
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Processing time: within 10 business days
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Please note that banks or card providers may take additional time to post the refund
If 15 business days have passed since your return was approved and you haven’t received your refund, please contact us at support@fiovani.com.
Customer Support
Support Available: 24/7
Email: support@fiovani.com
Phone: +44 151 708 5515
Disclaimer
Fiovani is an independent company and is not affiliated with any other brand.