Shipping policy

This Shipping Policy applies to all orders placed through Fiovani. By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–4 business days (excluding weekends and public holidays).
Processing time includes order verification, quality checks, and dispatch preparation.

Shipping Time & Delivery Estimates

Shipping times are estimated and begin once your order has been dispatched.

  • Estimated Shipping Time: 7–12 business days

  • Delivery times exclude weekends and public holidays

Please note that delivery timelines are not guaranteed and may be affected by customs processing, carrier delays, or peak periods.

Shipping Rates

  • Free shipping is available on all orders worldwide

  • Exception: Free shipping does not apply to deliveries to the Isle of Man
    (Shipping fees for the Isle of Man will be shown at checkout, if applicable)

Where We Ship

We ship to most international destinations, subject to availability and local regulations. Some remote or restricted regions may experience longer delivery times or limited service.

Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number.

  • Tracking updates may take up to 48 hours to become available

  • You can track your shipment until delivery

If your order has not arrived within 7–21 days after receiving your shipping confirmation, please contact us with your order number for assistance.

Change of Address

Address changes must be requested within 24 hours of placing your order.
Once an order is in transit, delivery details cannot be modified.

Order Cancellations

  • Orders may be cancelled before dispatch

  • Orders already shipped must follow our Refund & Returns Policy

Damaged Parcels

If your parcel arrives damaged, please contact us immediately so we can assist you with the next steps.

Contact Information

Fiovani
📧 Email: support@fiovani.com
📞 Phone: +44 151 708 5515
📍 Address: 50 Old Mill Park, Belfast, BT16 1WF, United Kingdom

Disclaimer: Fiovani is an independent company and not affiliated with any other brand.